Return Policy

Last Updated:

Service Nature

Wicktrstudio provides professional translation services, which are digital services delivered upon completion. Due to the nature of our translation services, traditional return policies do not apply as they would to physical products. However, we are committed to ensuring your satisfaction and have established policies for revisions, cancellations, and refunds as outlined below.

General Legal Requirements

This policy complies with UK consumer protection laws, including:

• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Protection from Unfair Trading Regulations 2008

As a consumer in the United Kingdom, you have certain statutory rights regarding digital content and services. This policy explains how we meet these requirements and the additional protections we provide.

Return Period

For digital translation services, the following timeframes apply:

• Revision Requests: You have 7 days from delivery to request revisions for errors or quality issues
• Refund Requests: You have 14 days from delivery to request a refund if the service does not meet agreed specifications
• Order Cancellation: You may cancel your order before work commences for a full refund. Once work has begun, cancellation terms apply as described below

These timeframes comply with UK consumer protection laws while recognizing the digital nature of our services.

Return Conditions

To be eligible for revisions or refunds, the following conditions must be met:

• The issue must be reported within the specified timeframes
• The problem must relate to translation accuracy, quality, or failure to meet agreed specifications
• You must provide clear details about the specific issues encountered
• The content must not have been substantially modified or used in a way that prevents assessment of the original work
• You must cooperate with our review process and provide necessary information

Revisions and refunds are not available for:

• Changes in requirements after delivery
• Stylistic preferences that differ from agreed specifications
• Issues resulting from incorrect source material provided by you
• Content that has been significantly altered after delivery

Return Shipping Costs

As we provide digital translation services, there are no physical products to return and therefore no shipping costs involved. All deliverables are provided electronically through our secure platform or via email.

If you have requested physical copies of translated documents, any costs associated with returning such materials would be your responsibility unless the return is due to our error or failure to meet specifications.

Return Process

If you wish to request a revision or refund, please follow these steps:

1. Contact Us: Send an email to the contact address provided below within the specified timeframe, clearly stating your request (revision or refund)
2. Provide Details: Include your order number, delivery date, and a detailed description of the issues you have encountered
3. Review Period: We will review your request within 5 business days and may request additional information or clarification
4. Resolution: We will either:
   • Provide revisions addressing the issues identified
   • Offer a partial or full refund, depending on the circumstances
   • Explain why the request does not meet our policy criteria
5. Completion: Once revisions are approved or refunds are processed, we will confirm completion in writing

We aim to resolve all requests promptly and fairly, typically within 10 business days of receiving complete information.

Non-Returnable Items

The following situations are not eligible for returns, revisions, or refunds:

• Services that have been fully completed and accepted by you
• Content that has been substantially modified or published after delivery
• Requests made after the specified timeframes (7 days for revisions, 14 days for refunds)
• Issues resulting from incorrect, incomplete, or unclear source material provided by you
• Changes in project requirements or scope after work has commenced
• Stylistic preferences that differ from agreed specifications but are not objectively incorrect
• Services where you have failed to respond to our revision attempts within a reasonable timeframe
• Rush orders or expedited services that have been completed within the agreed timeframe

Satisfaction Guarantee

We are committed to delivering high-quality translations that meet your expectations. If you are not satisfied with the translation we provide, we offer revision services to address your concerns and ensure the final product meets your requirements.

Revision Policy

If you find issues with the delivered translation, please notify us within seven days of receiving the completed work. We will review your concerns and provide revisions at no additional cost if the issues are due to translation errors or failure to meet the agreed-upon specifications.

Revisions are provided for concerns related to accuracy, terminology consistency, or failure to follow specific instructions provided at the time of order. Changes to project scope or requests for different stylistic approaches may incur additional charges.

Refund Procedure

Refunds may be considered in the following circumstances:

• We are unable to complete the translation project as agreed
• The delivered translation contains significant errors that cannot be resolved through revision
• There has been a substantial breach of our service agreement
• You cancel your order before work commences
• The service does not meet the agreed specifications and cannot be rectified

Refund Request Process

1. Submit Request: Send a written refund request via email within 14 days of delivery, including:
   • Your order number
   • Date of delivery
   • Detailed explanation of why a refund is requested
   • Supporting documentation if applicable
2. Review: We will review your request within 5 business days and may request additional information
3. Decision: We will notify you of our decision within 10 business days of receiving complete information
4. Processing: If approved, refunds will be processed within 14 days using the original payment method

Refund Amounts

• Full Refund: Provided if work has not commenced or if the service fundamentally fails to meet agreed specifications
• Partial Refund: May be offered if some work has been completed but the service does not meet requirements
• No Refund: If the service meets agreed specifications and any issues are due to changes in requirements or incorrect source material

Each refund request is reviewed on a case-by-case basis. We are committed to fair resolution of all requests.

Non-Refundable Situations

Refunds will not be provided in the following situations: if you change your mind after the translation has been completed, if you provided incorrect source material or instructions, if you are dissatisfied with stylistic choices that were within the agreed parameters, or if you fail to respond to our revision attempts within a reasonable timeframe.

Order Cancellation Policy

You have the right to cancel your translation order under the following conditions:

Before Work Commences

• You may cancel your order at any time before work has begun for a full refund
• No cancellation fees apply
• Refunds will be processed within 14 days of cancellation

After Work Has Commenced

• If work has already begun, you may still cancel, but charges may apply for work completed
• We will provide an itemized breakdown of work completed and associated charges
• You will only be charged for work that has been substantially completed
• Any remaining balance will be refunded within 14 days

Cancellation Process

• Submit your cancellation request in writing via email to the contact address provided below
• Include your order number and reason for cancellation
• We will confirm receipt and process your cancellation within 2 business days
• If charges apply, we will provide a detailed invoice before processing any refund

Under UK consumer law, you have a 14-day cooling-off period for distance contracts. However, if you have requested immediate commencement of services and work has been completed, your right to cancel may be limited.

Dispute Resolution

If you have concerns about the quality of our translation services that cannot be resolved through our standard revision process, please contact us to discuss the matter. We are committed to finding fair solutions and maintaining positive client relationships.

Contact Information

To request a revision or refund, or if you have questions about this policy, please contact us at:

Wicktrstudio
Beech House, 28-30 Wimborne Rd
Poole BH15 2BU, United Kingdom
Phone: +44 7818 420522
Email: mail-usY3mxs9K1m