Privacy Policy

Last Updated:

Introduction

At wicktrstudio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation services and visit our website at wicktrstudio.ddd.

Information We Collect

We collect various types of information to provide and improve our translation services:

Personal Information

Name and contact details (email address, phone number, postal address)
Business information (company name, job title, industry)
Payment information (billing address, payment method details)
Communication records (correspondence, project notes, feedback)

Content and Documents

Documents and texts submitted for translation
Source language and target language preferences
Special instructions and terminology requirements

Automatically Collected Information

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Date and time of visits
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

To provide translation services and process your orders
To communicate with you about your projects, including updates and revisions
To process payments and manage billing
To improve our services and develop new features
To ensure website security and prevent fraud
To comply with legal obligations and regulatory requirements
To send service-related communications and marketing materials (with your consent)
To analyze website usage and optimize user experience
To respond to your inquiries and provide customer support

Legal Basis for Processing (GDPR)

Under the UK GDPR and Data Protection Act 2018, we process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary to perform our contract with you for translation services
Legal Obligation: Processing required to comply with UK laws and regulations
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
Consent: Processing based on your explicit consent, which you may withdraw at any time

You have the right to object to processing based on legitimate interests. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

Trusted third-party service providers who assist in operating our business (hosting, payment processing, analytics)
Professional translators and reviewers who work on your projects
These parties are contractually obligated to maintain confidentiality and use information only for specified purposes

Legal Requirements

When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of our users
In connection with legal proceedings or investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

Data Protection

We implement comprehensive technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Secure servers and databases with restricted access
Regular security assessments and updates
Staff training on data protection and confidentiality
Access controls and authentication procedures
Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

International Data Transfers

Your personal data is primarily processed within the United Kingdom and European Economic Area (EEA). If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place:

Adequacy decisions by the UK government or European Commission
Standard contractual clauses approved by UK or EU authorities
Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information as described in this policy.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Account Information: Retained while your account is active and for up to 7 years after account closure for legal and tax purposes
Translation Content: Retained for the duration of the project and up to 2 years after completion, unless you request earlier deletion
Financial Records: Retained for 7 years as required by UK tax and accounting laws
Marketing Data: Retained until you withdraw consent or opt out
Website Analytics: Retained for up to 26 months

After the retention period, we securely delete or anonymize your data in accordance with our data protection procedures.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Services

Our website uses various third-party services that may collect information about you:

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as pages visited, time spent on pages, and referring websites. This data helps us improve our website and services. For more information, see Google's Privacy Policy.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and may collect information about your interactions with our ads. For more information, see Google's Privacy Policy.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements on other websites. This service uses cookies to display ads based on your previous visits to our website. You can opt out of Google's use of cookies by visiting Google's Ads Settings.

Google Maps API

We may use Google Maps API to display location information. When you use features that incorporate Google Maps, Google may collect information about your location and usage. For more information, see Google's Privacy Policy.

These third-party services have their own privacy policies. We encourage you to review them to understand how they handle your information.

Translation Content Confidentiality

All documents and texts submitted for translation are treated with strict confidentiality. Our translators and staff are bound by confidentiality agreements. We retain your translation content only as long as necessary to provide our services and comply with legal obligations.

Your Rights and Options

Under UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Request limitation of how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent where processing is based on consent
Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the information provided below. We will respond within one month of receiving your request.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytical Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie settings through your browser preferences or our cookie consent banner. For detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will post the updated policy on this page with a revised "Last Updated" date
For material changes, we will notify you by email or through a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Wicktrstudio
Beech House, 28-30 Wimborne Rd
Poole BH15 2BU, United Kingdom
Phone: +44 7818 420522
Email: mail-usY3mxs9K1m